Part Time • Grand Rapids

Front Desk Customer Service Representative

Summary: Promotes quality customer service and processes first point sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School - Grand Rapids customers and is responsible for presenting a positive image for the company.

Primary Responsibilities

• Addresses inquiries via phone, digital and in person and follows up timely.


• Checks in students on the attendance tracking system and prepares lesson schedules for team members.


• Resolves account matters and contacts guests for clarification purposes.


• Maintains cleanliness of areas: front desk, Snack Shack, changing rooms, restrooms and observation space.


• Updates informational displays with accurate and timely promotions and literature.


• Monitors Snack area and provides guidance to Snack Shack staff.


• Advances through cross‑training in multiple roles and substitutes when necessary.






• Acts as a GSS “ambassador” to provide a Golden Experience to our students, families, and team members.


• Enforces safety rules and regulations to prevent accidents; administers first aid when necessary.

Job Qualifications and Skills

• Ability to work with children.


• Problem solver and creative thinking skills to identify and resolve challenges.


• Excellent communication and organizational skills.


• Must pass background examinations prior to training.

Safety Standards

• Every shift has an on‑staff cleaner to sanitize high touch areas in our lobby and pool areas.


• Our pools are disinfected with chlorine to provide the safest swimming environment.


• Our state‑of‑the‑art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus.

Goldfish Swim School - Grand Rapids is an Equal Chance Employer.