• Greet customers and discuss the type, quality, and quantity of merchandise or services required


• Maintain a high level of product and service knowledge


• Replace used stock, rotate current stock, and ensure satisfactory inventory levels


• Participate in merchandising and promotional activities for accessories


• Ensure store conditions are consistently upheld to established standards


• Adapt communication style to deliver information effectively to a range of individuals


• Maintain professionalism, tact, diplomacy, and sensitivity to portray the company positively


• Calm irate customers by explaining situations and attempting to resolve issues


• Take customer orders and prepare products for purchase


• Ensure customer satisfaction with issue resolution and the resolution process


• Assist with merchandise displays and inventory management


• Ensure accuracy in transactions, inventory, and procedures


• Participate in store maintenance and general housekeeping


• Work with management and employees to maximize store sales and in-store presence


• Answer and transfer external and internal phone calls


• Adhere to health, safety, security, and company policies and procedures


• Identify customers as required by the Cannabis Retail Store Handbook


• Prepare merchandise for purchase

Requirements

• Must have valid SellSafe Certification


• Post Secondary degree / diploma preferred


• A valid First Aid certification is considered an asset


• Ability to work any shift based on business needs, Monday to Sunday


• Ability to work nights,
  
  
  
  holidays and weekends and different locations


• Experience in sales and customer service preferred


• Excellent written and verbal communication skills


• Team player mentality


• Ability to compute basic mathematical problems


• Attention to detail


• Passion and excitement for cannabis and all of its derivatives


• Desire to educate customers and the community about the advantages associated with cannabis use without giving medical advise

Core Competencies

Demonstrates strong customer service skills with a focus on communication, problem resolution, and inventory management. Possesses knowledge of cannabis products and compliance with retail regulations, ensuring a positive customer experience.

Highest-signal resume keywords

• SellSafe Certification


• Customer Service Experience


• Excellent Communication Skills


• Inventory Management


• Attention to Detail

ATS Optimization Keywords

Hard Skills

• Basic Mathematical Computation


• Merchandising


• Sales Techniques


• Product Knowledge


• Issue Resolution

Soft Skills

• Team Player Mentality


• Professionalism


• Tact and Diplomacy


• Adaptability


• Calm Under Pressure

Certifications & Qualifications

• SellSafe Certification


• First Aid Certification

Industry Keywords

• Cannabis Retail


• Customer Satisfaction


• Health and Safety Compliance


• Inventory Levels


• Promotional Activities