Position Summary The Parts Advisor is responsible for supporting customers and service technicians by identifying, sourcing, and supplying parts and accessories. This role plays a key part in maintaining inventory accuracy, delivering exceptional customer service, and ensuring efficient day-to-day operations within the parts department. Key Responsibilities Assist customers (in-person, phone, and email) with parts inquiries, pricing, and availability Identify and source parts using catalogs, vendor systems, and internal software Process parts sales transactions and maintain accurate records Support Service Technicians by supplying required parts in a timely manner Manage inventory including receiving, stocking, restocking, and cycle counts Monitor inventory levels and place orders to maintain appropriate stock while minimizing obsolescence Communicate with vendors regarding pricing, availability, and order issues Evaluate pricing and verify invoices for accuracy Pick, pack, and ship parts orders, including local deliveries as required Provide technical guidance on parts selection, installation, and alternatives when needed Resolve customer concerns related to parts availability,



pricing, or quality Maintain a clean, organized, and safe work environment Operate equipment such as forklifts as required Contribute to continuous improvement of processes and department efficiency Qualifications & Experience Previous experience in a Parts, Inventory, or Customer Service role (equipment industry preferred) Knowledge of agricultural, construction, or heavy equipment parts considered an asset Strong mechanical aptitude and problem-solving skills Experience with inventory systems, POS systems, and computer-based parts lookup tools Ability to manage multiple priorities in a fast-paced environment Strong communication and customer service skills Valid driver’s license required Forklift certification and/or Pesticide Applicator License considered assets Customer-focused with a strong attention to detail Organized with effective time management skills Adaptable and able to work both independently and within a team Reliable with a solid work ethic Ability to lift and handle parts as required #J-18808-Ljbffr

📌 Service Coordinator (Fredericton)
🏢 Next Level Group
📍 Fredericton