Park & Fifth is a women-led, locally founded business creating modern pieces for life’s most memorable moments. We believe in a workplace that empowers everyone and nurtures talent. Mutual respect, curiosity, collaboration, and clear communication are at the heart of what we do. If you are kind, team-oriented, and passionate about delivering an exceptional customer experience, we’d love to have you join our growing team! Schedule: Monday – Friday, 9:00 AM – 5:00 PM Compensation: $50,000 – $53,000 annually Healthcare coverage through Equitable Life 3 weeks paid vacation per year 60% employee discount, free seasonal product Location: On-site at HQ (Vancouver) with opportunity to work 1 remote day per week About the Role

As a Customer Care Associate, you’ll play a key role in providing exceptional service to our customers - whether that’s helping a bride with her order, answering questions online, or resolving an issue with care and professionalism. We’re looking for someone who is customer-focused, organized, and able to work independently while also collaborating with a small, supportive team. Ticket volume can vary, so flexibility and adaptability are important. Roles and Responsibilities

Customer Interaction

Respond to customer inquiries via email, chat,



and virtual fittings Handle escalated concerns with professionalism and empathy Manage tickets efficiently to ensure resolutions within 24-48 hours Build lasting relationships through clear and caring communication Team Support

Mentor and support junior associates as the team grows Assist with onboarding and training recent team members Problem Solving & Communication

Investigate and resolve customer issues promptly Collaborate with internal teams to address recurring concerns Respond to customer reviews on Google and other platforms Track and share trends or feedback with management Quality & Product Knowledge

Maintain expert knowledge of Park & Fifth products and policies Ensure all customer interactions reflect our brand values and standards Follow up with customers after virtual fittings or orders to enhance their experience What We’re Looking For

Strong written and verbal communication skills Compassionate, professional, and customer-focused Highly organized and detail-oriented Comfortable working both independently and collaboratively Adaptable to changing workloads and priorities Interest in the bridal or fashion industry is a plus!

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📌 Customer Care (Winnipeg)
🏢 Park & Fifth
📍 Winnipeg