Core Values: Safety, Integrity, Fun, Community, and Growth Splash N’ Learn is a women founded swim school created by passionate leaders who have individually built trusted and thriving swim programs. Together, they’ve launched a new and collaborative venture built on partnership, purpose, and the belief that we are stronger together. Our mission is simple: Be a place where kids can splash, learn, and grow in a secure, nurturing, and empowering environment. The Opportunity In this role you will be working closely with our management team, aquatic team, and clients to create a fun, safe, and supportive environment for all. The role is crucial in promoting our programs, ensuring client satisfaction, and supporting operational efficiency. You’ll be at the forefront of client engagement, helping them understand the benefits of our swim programs and encouraging registrations. This role combines customer service, sales, and administrative responsibilities to help us make a splash in the world. Who You Are You are looking to increase your skills in sales, customer service, and play a key role at a growing company. You are a people person, enthusiastic, and driven to help others succeed. If you’re energetic, self-motivated, and ready to take on challenges,



you’ll fit right in at Splash N’ Learn. Responsibilities Welcome clients with a friendly and upbeat attitude, creating a positive impression Deliver exceptional customer service, promptly addressing inquiries, concerns, and requests Efficiently manage customer complaints, aiming for quick resolution and client satisfaction Be knowledgeable of programs being offered and the Splash N/ Learn methodology Assist new clients in creating accounts, explaining policies, procedures, and online forms. Ensure families check in for each swim lesson, maintaining accurate records Assist in the growth and scheduling of registration processes, including rolling registration Update clients through email or phone on any changes to scheduled classes or unforeseen events (e.G., pool closures) Develop, promote, and maintain positive relationships with clients and staff. Administrative Tasks Maintain precise attendance records, proactively addressing consecutive no-call/no-show absences Manage session bookings and makeup classes, ensuring accuracy in scheduling Process registrations, payments, and create approved

📌 Customer Service Representative (Barrie)
🏢 Splash N' Learn
📍 Barrie