Join Scribd, Inc. as a Senior Data Analyst with a focus on Customer Success. Drive analytics that support customer retention and operational efficiency within a flexible work framework.You will play a critical role in shaping the Customer Operations analytics at Scribd, Inc., building out trusted reporting tools, and developing creative solutions to streamline data processes. Work closely with various departments to ensure consistent data interpretation and operational effectiveness, all while enhancing customer experience through transparent insights.Key Responsibilities:
Manage Customer Success metrics and business definitions
Develop automated reporting and KPI alert systems
Conduct churn analysis and customer health scoring




Create detailed forecasting models for operations
Identify AI prospects to enhance analytics workflowRequirements:
4+ years of experience in analytics focused on customer operations
Strong SQL skills and experience with BI tools like Looker
Familiarity with subscription-based metrics and practices
Ability to work within a Databricks environment
Excellent communication skills for cross-functional collaborationMake a significant impact on customer success with your analytics expertise at Scribd, Inc.#J-18808-Ljbffr

📌 Data Analyst Customer Success Focus Ottawa (Canada)
🏢 Scribd
📍 Canada