Hanover Honda is expanding our service department team! We are currently hiring a dedicated Automotive Service Advisor to manage client relationships, coordinate with our shop technicians, and deliver a seamless repair experience for our Honda owners. Core Responsibilities: Oversee the end-to-end guest experience from initial service drive arrival to final vehicle hand-off Conduct thorough intake interviews to document client concerns, vehicle symptoms, performance expectations, and contact details Generate and manage comprehensive Repair Orders, accurate cost estimates, client authorizations,



and required administrative files Effectively communicate diagnostic findings from technicians alongside factory-recommended maintenance schedules based on vehicle health Secure and log official customer approvals prior to initiating any extra service or repair work Maintain seamless communication with technicians, parts specialists, the warranty administrator, and the Service BDC Track the status of active shop repairs to provide proactive client updates regarding repair costs, parts delays, and ETAs Verify repair accuracy, final invoicing, and valid warranty coverage parameters prior to signing off on vehicle release Provide clear, professional breakdowns of completed shop labor, billing charges, and upcoming preventative maintenance needs Handle customer

📌 Automotive Service Advisor (Hanover)
🏢 UpAuto
📍 Hanover