About Roam Roam is the Canadian leader in the emerging car subscription market. Since launching in 2020, we've grown rapidly and are now expanding with the vision of becoming the modern automotive group, offering subscriptions, leasing, sales, and fleet management for both consumers and businesses. Our mission is to improve the way people access and own cars because we believe mobility is an essential part of modern life. Roam is backed by world‑class investors including Mantella Venture Partners and Mistral Venture Partners. Roam is profitable, growing fast, and headquartered in Toronto, Canada, with offices and garages across the GTA. The automotive industry is undergoing a massive transformation, from electric and autonomous vehicles to entirely current mobility models like ours. It's an exciting time to be shaping the future of transportation in Canada. Visit Roam's Website for more information: The Customer Support Agent is: One of the first points of contact and the voice of our customers inside the company,



surfacing insights that help internal stakeholders better serve them Customer facing and directly responsible for delivering a best‑in‑class experience to Roam subscribers on a day‑to‑day basis Comfortable working in a fast‑paced environment and able to juggle multiple priorities appropriately In person 5 days a week at our Etobicoke location You will be responsible for: Responding to inbound customer inquiries across phone, email, and chat in a professional and personable manner Booking and confirming customer appointments for vehicle pickups, drop‑offs, and service visits Greet customers upon arrival at the service drive and accurately document vehicle concerns, service history, and requested repairs or maintenance Schedule service appointments via phone, email, and online platforms while optimizing Roam workload Serve as the primary liaison between customers, sales, and operations to ensure clear communication throughout the subscription process Following up with customers on outstanding invoices (related to damages, mileage overages, overdue payments) Triaging vehicle issues and roadside queries, and escalating to the appropriate team when needed Capturing customer feedback and improvement requests, and sharing them with the broader team Coordinating with the operations team to ensure all customer requests and issues are completed on a daily basis Supporting new customer onboarding, including walkthroughs, document collection, and

📌 Customer Support Agent (Toronto)
🏢 Toronto Film School
📍 Toronto