Become a pivotal Customer Care Support Analyst with AssetWorks GPS in Calgary. This full-time role focuses on client engagement, resolving support issues, and enhancing fleet management solutions.
As a full time Support Analyst, you will ensure client satisfaction post-deployment across Canada and the United States. Your responsibilities include troubleshooting GPS platform issues, assisting in client onboarding, and collaborating closely with the Professional Services team on complex implementations. You'll document software and hardware problems, contributing to process improvements and knowledge management.
Key Responsibilities:
• Diagnose and resolve GPS hardware/software issues efficiently
• Support client onboarding and platform configuration




• Escalate bugs and issues with detailed documentation
• Conduct remote troubleshooting with in-house tools
• Create and maintain Knowledge Base articles
Requirements:
• Degree/diploma in IT, Engineering, or equivalent
• Experience in customer service roles
• Strong communication and organizational skills
• Problem-solving and analytical aptitude
• Ability to manage multiple tasks under pressure
Leverage your customer service and technical skills as a Support Analyst at AssetWorks GPS in Calgary.
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📌 Customer Care Support Analyst in Calgary
🏢 AssetWorks
📍 Calgary