Customer Service Representative – EDI & Order Management Location: Toronto, ON Job Type: Full Time Base Pay Range: $50,000.00/yr - $60,000.00/yr Key Responsibilities What You'll Do: Order Entry/EDI Processing – 40% Manage Electronic Data Interchange (EDI) orders, including editing and promoting them through the system. Update customer item cross-references, including UPCs, buyer UPCs, conversions, and customer‑specific codes. Identify and correct EDI errors, such as Advanced Shipping Notice (ASN) discrepancies and invoice issues. Accurately process, audit and manage customer orders in JDE (including availability, compliance and timeliness). Allocate inventory to orders and monitor overdue shipments through Log Pro, ensuring timely resolution. Schedule and allocate inventory for product launches, back‑to‑school (BTS), back‑to‑business (BTB), and promotional events. Customer Service – 45% Assist with auditing and resolving customer non‑compliance charges for assigned accounts. Monitor and follow up on stock shortages,



order shipments, customer‑specific requirements, and any issues affecting accurate and timely order fulfilment. Act as the primary point of contact for customers, addressing inquiries and resolving discrepancies related to stock availability, shortages, shipment timing, and company policies regarding minimum order sizes and backorders. Provide proactive updates to customers on order shortages and delays, helping to minimize the impact on On‑Time and Case Fill rates while mitigating potential fines. Update and maintain the Customer Master Address Book, ensuring accurate setup and record‑keeping for BIC customers. Maintain the Billing ID file, working closely with pricing applications to support recent product launches. Manage the Preference Master, including product allocation, delivery schedules, preparation days, and

📌 Bilingual Customer Service Representative (Toronto)
🏢 Compunnel
📍 Toronto