You Are: An experienced SAP SuccessFactors professional with deep expertise in Employee Central (EC) who brings robust technical configuration skills and a proven ability to lead L2/L3 support and enhancement delivery. You are comfortable guiding teams, resolving complex system and integration issues, partnering with cross-functional stakeholders to drive stability and continuous improvement. The Work: Lead day-to-day L2/L3 support for SAP SuccessFactors Employee Central (EC) and related modules Triage, troubleshoot, and resolve incidents and service requests within SLA Support key EC areas including workflows, role-based permissions (RBP), position and organizational management, job and personal information, time off, and alerts/notifications Configure and deliver enhancements using business rules, MDF objects, and data models Gather requirements and manage changes across Dev, Test, and Prod environments Monitor and troubleshoot integrations using SAP Integration Suite (CPI), APIs, and SFTP jobs Provide clear communication, status updates, and root cause analysis to stakeholders Lead and mentor team members while driving adherence to ITIL processes and continuous improvement This role requires being in the local office 3 days per week. Preferred location: Montreal, Canada Here’s what you need:



Minimum of 2+ years of experience in SAP SuccessFactors, with strong hands‑on expertise in Employee Central SAP SuccessFactors certification in EC is mandatory Minimum of 1-2 years of experience in a Team Lead or senior specialist role, supporting or leading L2/L3 operations Bachelor’s degree or equivalent (minimum 12 years’ work experience) Experience working in an ITIL-based support model (Incident, Problem, Change, Knowledge Management) Strong analytical, problem‑solving, and communications skills Bilingual English/French is required; English is required forthis position as this role will be aligned to multi‑national teams where English is the common language across our Global Enterprise Bonus points if: Exposure to HR system integrations (Payroll, IAM/Active Directory, Benefits, analytics platform) SAP SuccessFactors certification(s) Experience supporting global HR systems and compliance standards Compensation: Accenture provides a reasonable range of compensation based on office location, role, skill set, and level of experience. Base pay range for this role (British Columbia/Ontario) is $27.16 to $51.20 per hour. #J-18808-Ljbffr

📌 Bilingual Sap Successfactors Senior Analyst (French/ English) (Montreal)
🏢 Accenture
📍 Montreal