Location: Toronto, ON | Employment Type: Full-Time | Reports to: IT leadership team Reporting to IT manager, we’re looking for a collaborative Junior Helpdesk Support to join Rival Group. In this role, you’ll help support employees as the first point of contact for day-to-day technology issues and help keep our Mac and Windows environment running smoothly, working with smart, kind people who care about great work, real collaboration, and having fun while building something meaningful. This role is ONLY open to candidates based in Toronto, with a hybrid working model (3 days in office required) designed to support flexibility, connection, and focused work. About Rival Group Rival Group brings together Rival Technologies, Reach3 Insights,



and Angus Reid Group to help brands get closer to their customers through AI-accelerated, mobile-first conversational insights. Our teams blend technology, research, consulting, and data storytelling to help organizations make better, faster, and smarter decisions. We’re transforming the insights industry — moving quickly, staying curious, and building work that feels fresh, human, and genuinely helpful. We celebrate people who bring courage, energy, results, and kinship to everything they do. What you’ll own Respond to and resolve helpdesk tickets for hardware, software,

📌 Junior Helpdesk Support (Toronto)
🏢 Rival Technologies
📍 Toronto