Become a key player in Definity's Auto Claims team as a Bilingual Claims Representative. This hybrid role focuses on providing outstanding claims service to customers.
As a Bilingual Claims Representative at Definity, you will investigate and evaluate auto claims, ensuring customers receive accurate and timely support. The ideal candidate will have a solid grasp of automobile insurance terminology, prior customer service experience, and bilingual capabilities in French and English. Join our team-oriented and rewarding culture while helping clients navigate their claims.
Key Responsibilities:
• Process and resolve first-party automobile claims
• Guide clients through the FNOL process with clarity
• Assess coverage and ensure prompt investigations
• Keep meticulous records of claims data
• Obtain a 100% file disposition rate monthly
Requirements:
• High school diploma or equivalent
• Familiarity with auto insurance practices
• Bilingual in French and English is essential
• Excellent communication and data entry skills
• Ability to handle pressure with composure
Contribute to an exceptional claims experience at Definity and enhance customer satisfaction.
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📌 Definity Bilingual Claims Rep Auto Division Ottawa
🏢 Definity Financial
📍 Ottawa