Why This Role Is Important to Us

As organizations continue to scale their digital transformation and enterprise service management capabilities, Atlassian and ServiceNow platforms play a critical role in enabling productive IT operations, secure workflows, governance, compliance, and collaboration across teams.

We are seeking an experienced Atlassian & ServiceNow Engineer who will serve as a platform administrator, responsible for securing, maintaining, optimizing, and enhancing both ecosystems. This role is critical to ensuring platform reliability, automation of business processes, operational excellence, and delivery of high-quality services to internal stakeholders.

Who We Are Looking For

We are looking for a highly motivated and technically proficient professional with 7–10 years of experience administering and engineering enterprise-scale Atlassian (Jira, Confluence, Jira Service Management) and ServiceNow environments.

The ideal candidate should possess strong platform administration expertise, automation experience, integration capabilities, governance knowledge, and a customer-focused mindset. The candidate must be comfortable working with cross-functional teams, business stakeholders, security teams, and enterprise architects to deliver scalable and secure solutions.

Key attributes include:

- Hands-on expertise administering Atlassian and ServiceNow platforms.
- Strong understanding of ITSM,



ITIL, workflow automation, and service management processes.
- Experience designing and implementing custom workflows, forms, dashboards, and reports.
- Knowledge of identity and access management, RBAC, SSO, and platform security controls.
- Ability to troubleshoot complex platform issues and manage environments with high availability requirements.
- Experience working in Agile and DevOps environments.
- Strong communication and stakeholder management skills.

What You Will Be Responsible For

Platform Administration & Operations

- Jira Software
- Jira Service Management (JSM)
- Confluence
- Atlassian Marketplace applications
- Service Catalog
- Knowledge Management
- Manage system configurations, upgrades, patches, and platform releases.
- Ensure platform availability, performance, and capacity management.

Workflow & Process Automation

- Design, build, and maintain workflows, forms, approvals, and automation rules.
- Develop and optimize ServiceNow Flow Designer, Workflow Editor, and IntegrationHub solutions.
- Configure Jira workflows, schemes, screens, permissions, and automation capabilities.
- Automate operational processes to improve efficiency and user experience.

Security & Governance

- Implement and maintain role-based access controls (RBAC).

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📌 Enterprise Integration Engineer - statestreet (Toronto)
🏢 Polluxa
📍 Toronto