Addiction and Mental Health Worker, Crisis Centre First Contact Direct Service - (OPSEU) Part-Time, Permanent This posting is the result of an existing vacancy London, ON (London Zone) Application Deadline: August 31, 2026 When individuals in our community experience an urgent mental health or addictions crisis, they deserve a response that is person-centred and supportive, while focusing on personal dignity and wellbeing. At the Crisis Centre First Contact, you will provide short-term support for individuals accessing the programs. By ensuring the safety of all who enter the program, we encourage empowerment and crisis resolution while maintaining a calm and respectful environment for all. Consider revitalizing your career and making a difference in your community by joining our team! WHAT WE'RE OFFERING: What you'll be making - Starting rate for this role is$27.14 per hour (Level 1 – Direct Service), with a wage differential, based on regulation ($30.01 per hour for Level 1 – Direct Service, Regulated): Successful candidates who are registered with one of the designated professional colleges (e.G. OCSWSSW, CNO, COTO, CRPO, CPSO, or CPO) will receive the wage differential for regulation Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($34.41 per hour for non-regulated, and $37.26 per hour for regulated) For internal applicants, grid level placement will occur as per the Collective Agreement When you'll work -14hours bi-weekly; every other Saturday and Sunday, 2 pm to 9 pm. What your perks will be - 9% in lieu of benefits Your pension plan - Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP) HOW YOU WILLBE MAKINGA DIFFERENCE:



Respond to in-person and phone referrals for service to the Crisis Centre Work collaboratively with referral sources to ensure a smooth transition to services for participants Contribute to a welcoming and supportive environment for individuals attending the Crisis Centre Complete mental health and addictions assessments and interventions based on the theory of crisis management including rapid response, risk assessment, de-escalation, stabilization, and referral to determine individual needs and level of risk Utilize interventions consistent with a harm reduction approach Establish a therapeutic relationship to maximize the benefits of engagement between the staff person and the individual Provide short-term follow-up support to bridge the gap from referral to engagement with a longer-term support service as needed In partnership with the participant, coordinate and facilitate linkages to appropriate services and supports in the community Advocate as necessary in order to facilitate access to services and supports with the objective of remediating the immediate crisis situation Provide information regarding resources found within both the broader addiction and mental health system and the community in general Engage Emergency Services when it is determined that additional intervention is required When appropriate, act as a liaison with caregivers and/or support providers who are involved with the individual to facilitate a coordinated approach to service provision Provide referrals to other services within the organization such as the Crisis Assessment TeamandTransitional Case Management Team, as necessary Provide health teaching and information regarding a variety of coping techniques and strategies, e.G. grounding, breathing techniques, self-care, nutrition, sleep hygiene, techniques to enhance overall well-being, the completion of crisis plans Provide individual follow-up as determined to be necessary and/or appropriate Crisis Intervention & Follow-up:



Provide short-term, psychotherapeutic intervention to assist individuals in gaining insight and improving coping skills within the framework of the crisis model. Perform in a calm, competent and efficient manner in an emergency situation acknowledging the individual’s need for privacy and dignity. Utilize harm reduction principles to identify, reduce and remove risk factors related to substance use Refer individuals for additional assessments as is determined to be necessary and/or appropriate Assist individuals in identifying and connecting with personal, natural, and professional support to promote overall well-being Provide follow-up support and/or check ins to bridge the gap from referral to engagement with a longer-term support service as appropriate Facilitate debriefing sessions for individuals and groups Reception Serve as initial contact in greeting and directing participants, staff and guests with a primary focus on providing a welcoming environment to all site visitors Ensuring that all enquires are addressed in a timely manner Work collaboratively with co-workers to ensure the effective flow of relevant information between co-workers as well as to individuals-served and site visitors (including messages, service information, organizational and site-specific information) Ensure that reception areas are maintained in a manner that is tidy and inviting, and that public bulletin boards and brochure supply areas are kept current and accessible Operate telephone system – answer, screen and forward telephone calls, record and relay information Ensure sign in book is updated to assist in tracking of all persons in the building as per Health and Safety requirements Retrieve and bring the sign in book when an evacuation of the building has occurred in order for a roll call to be completed Retrieve, sort, date stamp correspondence, and distribute accordingly Coordinate and distribute all incoming e-mails to the general e-mail

📌 Addiction And Mental Health Worker, Crisis Centre First Contact (London)
🏢 CMHA Thames Valley Addiction and Mental Health Services
📍 London