Lead creative strategies in Conversational AI with Bell, guiding the Virtual Assistant team to elevate customer experiences. Drive the design, deployment, and integration of groundbreaking AI-powered solutions that redefine engagement.

As a Director of Conversational AI Strategy and Innovation, you will shape the future of customer journeys at Bell. Collaborating with cross-functional teams, you will spearhead advanced strategies and product roadmaps while managing a high-performing team of designers and AI specialists.

Your focus on generative AI technologies will empower live agents and refine customer interactions, ensuring every experience is exceptional.

Key Responsibilities:
Drive market launch of generative AI initiatives with Google Cloud
Lead and mentor the team of conversational designers and product owners




Define and execute strategy for omni-channel virtual assistants
Collaborate with engineering teams for API integrations
Establish KPIs for performance optimization of virtual assistants

Requirements:
7+ years in technical product management or conversational AI
3+ years of people management experience
Hands-on with Google Cloud CX platforms and AI tools
Experience in generative AI deployment and innovation
Solid executive communication and data storytelling skills

Shape customer experiences with your expertise in conversational AI and lead the future of innovation at Bell.
J-18808-Ljbffr

📌 Director Of Conversational Ai At Bell Mississauga
🏢 Bell
📍 Mississauga