Join The Home Depot as a Bilingual Customer Experience Specialist in Toronto, ON, and become vital in delivering outstanding support. This role requires excellent organizational and follow-up skills to enable a seamless customer journey.
This 12-month contract role focuses on managing customer inquiries while utilizing solid communication and analytical abilities. Ideal candidates will excel in both independent and team-oriented settings, working to enhance overall customer satisfaction through effective management. You will leverage resources to provide solutions with minimal touchpoints.
Key Responsibilities:
• Interact with customers and service providers effectively
• Own inquiries and ensure effective resolutions




• Keep customers informed via stakeholder communication
• Train to develop skills and support sales processes
• Manage multiple tasks with attention to detail
Requirements:
• High school diploma or equivalent
• Preferred 3–5 years of customer service experience
• Call centre operations experience preferred
• SAP ERP & COM knowledge is a plus
• Robust capacity to address customer concerns swiftly
Utilize your bilingual skills to improve customer experiences at The Home Depot in this comprehensive role.
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📌 Hybrid Bilingual Customer Experience Role Toronto (Canada)
🏢 The Home Depot
📍 Canada