Canadian Public Safety Operations Organization Wage/Salary Info: $26.83/hour Posted Date: 25-Jun-2026 Location: PRINCE ALBERT # of Positions: 2 Employment Terms: Full-Time Length of Employment: 3-month term, with the possibility of extension. Education: Grade 12 Apply By Date: 05-Jul-2026 Application Information Employer Name: Canadian Public Safety Operations Organization The Client Support Representative is responsible for gathering, prioritizing & disseminating information related to support for the Emergency Communication Centre. They will provide 1st level user & system support for the Provincial Public Safety Telecommunications Network (PPSTN), the Provincial Control Burn Line, as well as a variety of programs through the Provincial Help Desk. Responsibilities Participate in & aid in the development of a tiered helpdesk support model Receive and prioritize trouble tickets and service requests Create, edit, update, resolve and close trouble tickets and service requests Maintain & update information within agency data, records management and contact management systems; including but not limited to Service Desk Plus, Calltaker, CADDBM (Computer Aided Dispatch Database Management),



PPSTN database & client contact lists Monitor a Computer Aided Monitoring System for the PPSTN Radio towers across the province, providing status notifications accordingly & coordinating with external agencies when required Send communications to our PPSTN radio clients, fire clients, dispatch clients, in regards to any outages, upgrades, or other types of communications requested Create & update documentation relating to effective support of all systems Proactively identify problems & report them within the guidelines of the SDP system Follow-up with internal members & clients Follow-up with Tier2 support personnel on open issues Qualifications High School Diploma or Canadian equivalent; post‑secondary preferred but not necessary Minimum typing speed of 35 words per minute with at least 80% accuracy supported by documentation Working knowledge of Windows, and Microsoft Office Suite (Excel, Word, Outlook) Advanced Computer Skills Effective communication in both written & verbal English Explicit Criminal Record check Legally entitled to work in Canada #J-18808-Ljbffr

📌 Client Support Representative (Prince Albert)
🏢 Autismservices
📍 Prince Albert