Lead the transformation of People Services at Manulife as the AI Solutions Configuration Lead. Embrace innovation and technology to enhance HR processes through AI-enabled solutions in a hybrid working workplace.

In this pivotal role, you will act as the technical configuration expert for our People Services AI squad. You will collaborate with cross-functional teams including HR, IT, and analytics to design and enhance scalable AI solutions. Your experience will be crucial in evolving our platforms and adapting to changing colleague expectations while ensuring compliance and operational efficiency.

Key Responsibilities:
Serve as technical lead for AI-enabled People Services solutions
Translate business needs into scalable configuration designs




Design and optimize AI capabilities within Workday
Evaluate and recommend improvements to enhance user experience
Conduct impact assessments with stakeholders

Requirements:
7+ years in Workday solutions configuration
Robust expertise in HR service delivery principles
Proven ability to lead complex design initiatives
Excellent analytical and problem-solving skills
Familiarity with Agile delivery methodologies

Shape the future of HR technology by leveraging AI at Manulife, where your expertise will make a substantial impact.

📌 Ai Solutions Configuration Lead At Manulife Waterloo
🏢 Manulife Financial
📍 Waterloo