Lead operational excellence as Director of Fraud Operations & Customer Success in Toronto. Drive revenue growth through client advocacy, strategic leadership, and effective vendor management.
This key role reports to the COO and requires a leader focused on driving product adoption and improving customer success in fraud solutions. You will oversee a multidisciplinary team, guiding internal Fraud Investigators and Fraud Customer Success Managers while expanding commercial offerings. Your efforts will directly influence operational strategies that align with business growth targets.
Key Responsibilities:



- Align Fraud operations with business strategy and revenue goals - Deliver Quarterly Business Reviews demonstrating client ROI - Manage day-to-day client relationships and escalations - Standardize investigative processes and quality assurance - Foster team performance and career development
Requirements: - 10+ years in fraud operations or financial crime prevention - Proven track record in upscale service revenue and client-facing roles - 4+ years leading hybrid teams - Deep understanding of fraud management platforms - Bachelor's Degree in relevant field
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📌 Director Of Fraud Operations In Toronto Winnipeg
🏢 Equifax
📍 Winnipeg