Enhance customer insights as a Scheduling Agent at Intouch Insight, specializing in the retail and grocery sectors. Leverage your bilingual abilities and communication expertise to recruit contractors effectively.
As a Scheduling Agent, you'll be pivotal in evaluating customer experiences by sourcing independent contractors. Your role involves supporting these contractors to ensure satisfaction with our client programs and maintaining high-quality service standards. Creativity and excellent organizational skills are key in this vibrant, quick-paced environment.
Key Responsibilities:
• Recruit independent contractors for customer experience evaluations
• Assist contractors while meeting precise program guidelines
• Work within strict deadlines for project completion
• Employ AI tools and social media for communications
• Engage with clients via phone and video effectively
Requirements:
• Fluency in English and French required
• Solid organizational and problem-solving abilities
• Must be available evenings and weekends
• Previous experience in retail or call centers beneficial
• Market research familiarity is a plus
Use your bilingual skills and passion for customer experience to thrive with Intouch Insight.
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