Kickstart your IT career with Kraken Robotics as a Tier 1 IT Support Specialist in Dartmouth, NS. Provide essential support for end-user IT issues, facilitating smooth operations in a agile workplace.

This entry-level role serves as the first contact for all IT support requests at Kraken Robotics. You will troubleshoot and resolve common problems related to hardware, software, and communication tools. Your focus will be on customer satisfaction while logging and documenting resolution steps accurately and effectively.

Key Responsibilities:
Troubleshoot hardware, software, and connectivity issues
Log and track incidents in the IT ticketing system
Fulfill routine requests like password resets and software installation




Escalate unresolved issues to Tier 2 support with thorough documentation
Assist in creating knowledge base articles and troubleshooting guides

Requirements:
1+ year experience in IT support or help desk role
Familiarity with Microsoft 365 applications and support procedures
Robust communication skills for both technical and non-technical users
Relevant certifications are an asset
Post-secondary education in IT or related field preferred

Elevate your IT skills with Kraken Robotics while making a positive impact on users across various departments.
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📌 Tier 1 It Support Specialist At Kraken Robotics Halifax Regional Municipality
🏢 Kraken Robotic Systems
📍 Halifax Regional Municipality