Join DHL Canada as an ICCC Manager in Brampton, Ontario, where you will elevate the customer experience through data-driven strategies and cutting-edge project management.

In your role, you will champion the Insanely Customer Centric Culture (ICCC) agenda and drive the effective usage of the ICCC+ tool. With at least 7 years of relevant experience, your analytical skills in SQL, Python, and Power BI will support the Voice of the Customer initiatives.

Key Responsibilities: • Drive the execution of the ICCC strategy across Canada • Facilitate monthly meetings and stakeholder coordination • Provide actionable insights through advanced VOC analytics • Develop dashboards and reporting tools for executives • Lead initiatives for improved NPS and customer satisfaction

Requirements: • 7+ years of project management experience • University degree (preferably in Data Science) • Proficient in SQL, Power BI, and database management • Strong communication and influencing skills • Certification as Senior Advisor/Advisor is an asset

Lead enhancements in customer service quality as an ICCC Manager at DHL Canada. #J-18808-Ljbffr

📌 ICCC Manager Role at DHL Canada (Winnipeg)
🏢 DHL Express
📍 Winnipeg