Schema App is a fast-growing, profitable SaaS company headquartered in Guelph, Ontario, with a team across Canada. We’re a smart, collaborative group driven by a shared mission: to become a global leader in enterprise marketing technology and help organizations future-proof for the age of AI.We work with some of the world’s most recognized enterprises, including SAP, Wells Fargo, and Henry Ford Health, to give them control over how their brand is understood and represented by AI across search and digital experiences. At our core, we believe that in the age of AI, a brand is only as strong as the data behind it and the connections within it. As search evolves into AI-driven and agent-led experiences, that foundation becomes critical. That’s why we’re building the infrastructure enterprises need to control how they show up in AI today and compete in the agentic web tomorrow: driving growth, protecting their brand, and leading in the next generation of digital experiences. Visit Schema App at or on LinkedIn. About the Role The Customer Support Associate is a critical execution role responsible for delivering high-quality, precise, and timely support across customer accounts.You will operate at the center of customer execution — ensuring deployments are accurate, tickets are resolved quickly,



documentation is complete, and technical work meets a high standard. You will partner closely with CSMs and the Implementations Manager to ensure customers receive a seamless and consistent experience. This role is ideal for someone who thrives on technical precision, solid prioritization, and operational excellence, and who takes pride in delivering work that is consistently accurate, scalable, and impactful. This role reports to the Manager of Customer Success. Functional Accountabilities Act as a Product & Technical Expert Maintain deep expertise in Schema App tools, schema markup, deployment processes, and customer support workflows Contribute to improving internal workflows, templates, support documentation, and technical best practices Example Exceeding Expectations: Proactively identify a recurring product or process issue and help drive a scalable improvement that increases team efficiency, reduces errors, or improves the customer experience across multiple accounts. Deliver High-Quality Schema Authoring Author schema markup in Highlighter with accuracy and consistency QA templates and ensure alignment to best practices Maintain and update templates as part of ongoing

📌 Customer Support Associate (Guelph)
🏢 Schema App
📍 Guelph