Job Title: Customer Service Representative (CSR)

Job Type: Full time/Direct-Hire

Location: Montreal, QC

Work Type: On-site/ Full-Time

About the Role

- We are seeking a customer-focused and detail-oriented Customer Service Representative to support day-to-day customer operations. This role is ideal for someone who enjoys building relationships, coordinating with cross-functional teams, and ensuring an exceptional customer experience in a fast-paced environment.

Key Responsibilities

- Serve as the primary point of contact for assigned customer accounts.
- Process customer orders, quotations, and order confirmations accurately.
- Coordinate with Sales, Procurement, Production, Quality, Logistics, and Finance to ensure customer requirements are met.
- Prepare quotations, order confirmations, and supporting customer documentation.
- Monitor order status, inventory, and delivery timelines while providing proactive updates.
- Resolve customer inquiries, shortages, complaints, and service-related issues professionally.




- Coordinate with internal departments including Sales, Production, Procurement, Logistics, and Finance.
- Maintain accurate customer records and support account management activities.
- Assist with product launches, customer onboarding, and required documentation.
- Ensure compliance with company policies, food safety standards, and customer-specific requirements.

Qualifications

- 2–5 years of experience in customer service, inside sales, or account coordination.
- Experience within food manufacturing, ingredients, distribution, or CPG industries is considered an asset.
- Proficiency in Microsoft Office; experience with ERP and CRM systems is an asset.
- Experience in manufacturing, food production, distribution, or CPG is preferred.
- Ability to work collaboratively while delivering outstanding customer service in a fast-paced environment.

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