Become an IT Support Analyst with Buchanan Technologies in Charlottetown, providing afterhours technical assistance. This role requires active troubleshooting of network and application issues for internal clients. In this full-time position, you will handle technical support requests through phone, chat, and email. Robust problem-solving abilities and the capacity to explain technical matters to non-technical users are crucial. You will also document all interactions clearly and participate in various shifts. Key Responsibilities:
- Troubleshoot end-user issues with desktop applications
- Assist with network and mobile device issues
- Maintain clear documentation of support incidents
- Provide timely responses to technical requests
- Collaborate with teams for efficient problem resolution Requirements:
- Proficiency in both Windows and Mac OS environments
- Customer service experience preferred
- Strong communication skills in English
- Ability to work independently and follow processes
- Openness to undertaking further technical training Contribute to a supportive technological environment at Buchanan Technologies by applying your expertise and customer service skills. #J-18808-Ljbffr

📌 Buchanan Technologies It Support Analyst (Charlottetown)
🏢 Buchanan Technologies
📍 Charlottetown