Job Description IT Service management - Servicenow, Incident, Share

Point and Teams Hybrid: 3 days a week in office Location: Montreal Job Description Strong knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change and Service Management.

Experience working with Service

Now or comparable enterprise ITSM platform.

Strong analytical and critical thinking skills with experience analyzing operational, service or performance data.

Experience developing dashboards, KPIs, reports and management-level operational highlights.

Proficiency with Power BI and Excel or comparable business intelligence and analytics tools.

Robust project coordination, organizational and stakeholder management capabilities.

Ability to work effectively across technical risk, control, audit and business teams.

Strong written and verbal communication skills, including the ability to present complex information clearly and to senior stakeholders.

Ability to manage competing priorities and drive initiatives across multiple teams.

Experience with Microsoft 365 collaboration tools such as Share

Point and Teams.

📌 IT Service management - Servicenow, Incident, SharePoint and Teams (Montreal)
🏢 Astra North Infoteck
📍 Montreal