Job Title: HRSD Technical Architect (Service

Now) Location: Montreal, QC - Hybrid Duration: - Months Role Descriptions: Role Overview The HRSD Technical Architect is responsible for designing, architecting, and leading the implementation of Service

Now HR Service Delivery (HRSD) solutions.

This role ensures scalable, secure, and effective HR digital transformation by aligning business requirements with platform capabilities and best practices.

Key Responsibilities .

Solution Architecture Design Lead the end-to-end architecture design of HRSD solutions on the Service

Now platform.

Define scalable and reusable architecture patterns for HR business processes.

Evaluate business requirements and translate them into technical solutions.

Ensure alignment with enterprise architecture and platform strategy. .

Implementation Delivery Oversee the design and implementation of: HR Case Management Employee Service Center (ESC) Knowledge Management Lifecycle Events (Onboarding/Offboarding) HR Integrations Provide technical leadership during Agile/Scrum delivery cycles.

Ensure adherence to Service

Now best practices and coding standards. .

Integration & Data Architecture Architect integrations between Service

Now and systems such as: Workday SAP Success

Factors Active Directory / Azure AD Payroll systems Applicant Tracking Systems (ATS) Identity Management systems Define API, MID Server, and integration strategies.

Ensure data security, GDPR compliance, and governance. .

Platform Governance & Performance Establish governance frameworks for HRSD implementations.

Optimize platform performance and scalability.





Conduct code reviews, design reviews, and architecture validations.

Ensure maintainability and technical debt management. .

Stakeholder Management Collaborate with: HR business stakeholders Product Owners Functional Consultants Enterprise Architects Provide advisory on HR digital transformation roadmap. .

Innovation & Continuous Improvement Stay updated with the latest Service

Now HRSD releases and features.

Drive adoption of: AI capabilities Virtual Agent Employee Center Pro Automation and Workflow enhancements Recommend improvements to enhance employee experience.

Required Skills & Qualifications Technical Skills Strong experience in Service

Now platform architecture.

Deep expertise in the Service

Now HRSD module.

Hands-on experience with: Flow Designer Integration

Hub Script Includes Business Rules UI Policies REST/SOAP integrations Knowledge of: Service Portal Employee Center Virtual Agent implementation CMDB Data modeling Architecture Skills Experience designing enterprise-grade solutions.

Knowledge of: Microservices architecture API-based architecture Security architecture and access controls Data privacy frameworks (GDPR and compliance standards) Certifications (Preferred/Required) Service

Now Certified Technical Architect (CTA) (Highly Preferred) Service

Now HRSD Implementation Specialist Service

Now Certified System Administrator (CSA) Experience years of overall IT experience. + years of Service

Now development/architecture experience. + years of hands-on HRSD implementation experience.

Experience leading large-scale Service

Now HRSD implementation projects.

📌 HRSD Technical Architect (ServiceNow) (Montreal)
🏢 eTeam
📍 Montreal