Join a dedicated IT support team as an IT Support Specialist focusing on delivering outstanding customer experiences across Ontario. This full time position ensures efficient resolution of technical issues for a seamless user journey.

As the first point of contact for IT-related inquiries, you will utilize your expertise to address challenges with hardware, software, networks, and applications. Your commitment to customer satisfaction and proactive communication will create a positive atmosphere for users. Building strong relationships through effective interaction is key to this role.

Key Responsibilities: • Provide IT support via phone, email, and chat • Troubleshoot Level 1 hardware and software issues • Log and manage incidents with attention to detail • Collaborate with support teams for complex cases • Deliver service with professionalism and urgency

Requirements: • 1-3 years of relevant IT support experience • Proficient in Windows OS and troubleshooting • Strong communication skills in English • Experience with IT security practices desirable • Community college diploma or equivalent education

Champion user success in your role as an IT Support Specialist. #J-18808-Ljbffr

📌 IT Support Specialist in Ontario (Winnipeg)
🏢 BGIS
📍 Winnipeg