Member Service Representative (Permanent, Full-Time) - Bowen Island Bowen Island, BC, Canada Job Description Join Our Team Location: Bowen Island Member Service Representative Join a team where passion meets purpose! At First Credit Union, we take pride in being one of B.C.’s Top Employers—a reflection of our team members who value meaningful work, opportunities for growth, and making a difference. Driven by values, we use business as a force for good, placing people and the planet at the center of everything we do. With branches in eight vibrant locations along B.C.'s south coast, we are driven by our vision of building financially healthy communities and our purpose to empower through knowledge. If this vision excites you, we’d love to have you join our team! First Credit Union is looking for a financial service professional to join our team at our Bowen Island Branch as a full time Member Service Representative. Our Member Service Representatives are member-centric and focused on creating impactful connections. Reporting to the Branch Manager, you will be responsible for proactively discovering member needs and providing tailored advice, empowering our members through education and building meaningful relationships.



You will process day-to-day transactions and solve routine issues with members’ accounts. Additionally, you will open term deposits, registered products (RRSPs, RRIF, TFSA), member accounts, and lending products. Major Responsibilities: Provide service excellence and foster member relationships by: Maintaining a high level of knowledge of First Credit Union products and services, including continuous development to be aware of changes in the industry. Exhibiting a high commitment to member-client relationships by promoting the concept of relationship building, cross-selling all credit union products and services, and referring members to other departments when appropriate. Analyzing member needs and building relationships through member onboarding. Responding to requests and inquiries and dealing with member issues with minimal assistance. Contributing to a high level of service and providing fast, efficient, personalized service. Acting as a resource and example to other employees in regard to knowledge, experience, and superior member service. Contributing to a positive team environment by working efficiently, professionally and in a friendly manner. Perform a variety of duties relating to the promotion, sale and administration of

📌 Member Service Representative (Permanent, Full-Time) - Bowen Island (Strathcona)
🏢 First Credit Union
📍 Strathcona