Job Description Customer Service Representative - Assistance Services $21.98/h Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives. What does your typical day look like? Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information; Open the initial claim and refer the person to the most suitable healthcare providers; Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions; Record the interactions and transactions in the claims system and ensure a superior level of customer service.



What skills and experience are we looking for? College diploma or equivalent Experience in customer service, telecommunications and/or claims assistance Excellent communications skills in English Customer service oriented Ability to work with people in a fast-paced, team workplace Good communication skills and highly professional Good computer skills (Microsoft Office, internet etc.) We offer you Global Excel offers more than aposition; We offer a competitive compensation package that includes a base salary, performancebonusand anextensive benefitspackage; A professionalfuture with opportunities for development, growth, andadvancement; RRSP Matchprogram; Financialassistanceto employees who wish to continue theireducation; Work/life balance,healthand wellness initiatives including an excellent EAPprogram; Employee engagement programs that focus on fitness, food, and fun. To get a taste of the Global Excel life atGlobal Excel life and for more information on our company, visit our Facebook page and website: #J-18808-Ljbffr

📌 Customer Service Representative - Assistance Services $21.98/H (Windsor)
🏢 Global Excel Management
📍 Windsor