Please be advised that our Careers site will be unavailable from November 28 at 12am ET to November 29 12am ET for scheduled system maintenance. Title: Service Support Officer Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. What you will be doing: The Service Support Officer contributes to the overall success of the Private Banking team by ensuring specific individual goals, plans and initiatives are executed/delivered in support of the team’s objectives. The incumbent delivers exceptional personal service in all activities completed to support the Private Banking team. This includes ensuring all activities are conducted within compliance with governing regulations, internal policies, and procedures Is this role right for you? In this role you will: Increase Client Satisfaction and loyalty through Service Excellence by: Delivering the desired Client Experience by consistently applying the Service basics **during all Client/ PB team interactions.



**Provide consistently excellent client experiences and demonstrate ‘Our Service Promise’ by being best at the basics: Friendly, Willing to Assist, Efficient and Professional Demonstrating confidence and knowledge by ensuring transactions are thorough and accurate. Demonstrating respect and knowledge in interactions with the APB/Banker Providing exceptional service and support combined with creative approaches to resolving Client’s and the Private Banking Team’s service issues while adhering to policy and procedures, Providing support to the PB Team with client concerns and complaints. Raise any client complaints to the PB Team that have been brought the Service Support Officers’ attention Contribute to the quality and efficiency of branch operations as well as compliance with regulatory and internal

📌 Service Support Officer (Montreal)
🏢 Scotiabank
📍 Montreal