Join OpenTable as a Senior Enablement Manager to elevate customer interactions through strategic training programs. Focus on real-world application to ensure field teams are prepared for success in a hybrid work model.
As a key member of the team, you'll create training initiatives that address performance gaps and build confidence among customer-facing employees. Your real-time engagement will transform feedback into practical training that enhances their restaurant journey, promoting effective onboarding for recent hires.
Key Responsibilities:
• Develop scalable training programs for new hires • Monitor performance barriers through field observation • Facilitate practical learning sessions with diverse techniques • Own performance metrics tracking and accountability • Convert field insights into actionable training content
Requirements: • 5+ years in corporate training within large organizations • Ability to analyze data using CRM systems • Strong skills in leading impactful learning sessions • Experience in customer-success roles • Proven project management capabilities
Enhance the capabilities of OpenTable's teams while significantly impacting partner satisfaction and success in their journeys. #J-18808-Ljbffr