Job Description POSITION SUMMARY Ply Gem Canada is seeking a highly motivated Customer Service Representative to join our customer service. Reporting to the Customer Service Supervisor, the Customer Service Representative is responsible for providing customer support and maintaining positive customer relations while responding to problems and inquiries. Additionally, this successful candidate will work towards maintaining productive working relationships with internal and external customers and coordinating all aspects of siding, allied, and promotional orders from receipt to delivery. GENERAL RESPONSIBILITIES As the Customer Service Representative you will be required to perform the following functions: Communicate with customers through email, phone and in person responding to queries in a skilled manner,



asking the necessary questions required to ensure the correct product and or issue has been identified. Represent the warranties and charging policies of Ply Gem Canada for the service being requested, clearly communicating any charges, and those payments due upon the arrival of our Field Technician’s arrival Enter all the data into AccuQuote (Ply Gem software) ensuring complete and accurate information. clearly documenting all service issues on the service order pertaining to the service work that is to be done. Ensure accuracy of all parts entered. Request/process

📌 Customer Service Representative (Calgary)
🏢 Cornerstone Building Brands
📍 Calgary