Company Overview:

Omnify is a
subsidiary of Lumify Inc., an industry leader in the high-end LED industry.
Lumify is a dynamic and entrepreneurial company looking to expand and continue
to lead multiple markets of the LED back lighting industry. The management team
is led by a former Top 40 Under 40, and together we have a successful track
record which has shaped industries and generated rapid growth. Today Omnify is
building upon its core business and expanding into new market segments,
manufacturing custom LED back lighting products for various top brands, such as
Estee Lauder, LVH, Sephora, Ulta Beauty, Guess, Chanel, Michael Kors, to name a
few. We also support leading architectural firms and our integrated strategic
partners across North America.

Position Overview:

We are seeking a
seasoned and results-driven Account Manager to support our lighting
representatives and drive client success. This role is integral in fostering
strong relationships with existing clients, ensuring customer satisfaction, and
identifying opportunities for business growth. The ideal candidate will be a
strategic thinker with a passion for LED lighting technology and a proven
ability to manage client relationships effectively.

Requirements

Key Responsibilities
include:

- Develop and maintain
customer relationships to support long-term engagement and repeat business

- Act as the main
contact for quotations, orders, delivery status, and technical coordination

- Ensure responsive,
clear communication throughout the order lifecycle

- Maintain high
customer satisfaction through proactive communication and issue resolution

Quotation
Preparation & Pricing Support

- Review inventory and
production readiness in Epicor upon quotation requests

- Prepare accurate
quotations for standard products based on specifications and drawings

- Ensure quotations
meet defined service level agreements (SLAs)

- Collaborate with
Product Development (PD)



on pricing for custom or non-standard products

- Ensure pricing
aligns with company margin targets

- Support Regional
Sales Managers with cost-effective quotation options when needed

Order Management
& Execution

- Convert quotations
into accurate sales orders

- Manage orders
through internal processes

- Coordinate with
production, logistics, and internal teams for timely delivery

- Track order progress
and provide customer updates

- Ensure all project
and order documentation is complete and accurate

Customer Success
& Issue Resolution

- Follow up on customer inquiries and
support tickets

- Manage RMA processes and ensure
resolution

- Coordinate internally to resolve
product, delivery, or order issues

- Maintain communication with customers
during issue resolution

- Support customer feedback processes,
including post-delivery surveys

Sales Process
Alignment

- Coordinating
internal teams for execution

- Providing visibility
into order status and production timelines

Qualifications:

- Minimum 2+ years of
experience in account management, client relationship management, or project
coordination.

- Knowledge of the LED
lighting industry and market trends is highly desirable.

- Proven success in a
corporate environment, working with all levels of management.

- Strong understanding
of customer service best practices and client success strategies.

- Excellent
communication, negotiation, and interpersonal skills.

- Ability to work both
independently and collaboratively across teams to ensure successful client outcomes.





- Proficiency in ERP, CRM software, and ticketing
systems.

- Proactive mindset with the ability to anticipate
challenges and develop solutions.

- Background in
Electronics/Electrical Engineering is a plus.

Benefits

What We Offer:

- A challenging and rewarding role in a dynamic and growing
company.

- Opportunities for professional growth and development.

- A supportive team environment and a culture of innovation.

- Competitive salary based on experience and benefits
package.

Diversity and Equal
Opportunity Employment

Omnify is an equal
opportunity employer committed to diversity and inclusion. We are pleased to
consider all qualified applicants for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national origin, age, disability,
protected veteran's status, Aboriginal/Native American status or any other
legally protected factors. Disability-related accommodation during the
application process is available upon request.

All interested
applicants who meet the qualifications listed above are invited to submit a
resume by clicking “Apply Now.”

The indicated pay
range is a valuable faith estimate based on required qualifications, experience,
training, and other factors permitted by law. It reflects the pay band
established by the client company. Actual offers may vary depending on skills,
experience, geographic location, and expected work quality. Most candidates
start in the lower half of the range. Pay history is not considered where
prohibited by law. This information serves as a general guideline for
compensation discussions.

To support a fair
and efficient hiring process, we may use artificial intelligence (AI) tools to
help review applications. Our team carefully reviews all candidates, and AI is
used only as a support tool, never as the sole decision-maker.

📌 Account Manager (Markham)
🏢 Important Group
📍 Markham