The Head of Sales & Service, Advisor Market is responsible for leading and growing Manulife's advisor distribution channel within Canada Retirement.

The role has end-to-end accountability for advisor-facing sales, relationship management, service delivery, retention, strategic account management, and market development.

This role is responsible for driving sustainable growth through our advisor relationships while ensuring an exceptional experience for advisors, plan sponsors, and plan members.

The role oversees a national team responsible for new business acquisition, ongoing client management, strategic advisor partnerships, and channel development.

As a member of the Canada Retirement Leadership Team, this Executive plays a key role in shaping business strategy, influencing investment priorities, partnering with product and operations leaders, and ensuring the advisor channel remains a source of competitive differentiation and growth.
**Key Responsibilities**
**Individual Accountabilities:**
Lead national advisor channel sales strategy and execution, delivering new business growth, sales targets, revenue objectives, and market share expansion across target segments, including the small business market.

Own advisor and client retention outcomes, including retention strategies for key advisor firms and plan sponsors, relationship management, and escalation of significant advisor or client issues.

Establish and lead the client and advisor service strategy, creating a consistent, scalable, differentiated experience.

This role will also hold accountability for responsiveness, issue resolution, and client and advisor satisfaction.

Provide executive sponsorship for key advisor firms, consolidators, and strategic distribution partners, and guide segmentation, coverage, partnership, and market development strategies.

Act as a senior ambassador for Canada Retirement in the advisor marketplace, representing Manulife at industry events and using market insights to inform business strategy.

Contribute to the Canada Retirement strategy and partner across Product, Member Outcomes, Operations, Technology, and Finance to improve business performance and align channel priorities to broader objectives.
**Key Shared Accountabilities:**
Partner with Operations and Client Service teams to improve advisor, plan sponsor, and member outcomes.

Influence product roadmap and investment priorities through advisor, client, and market insights.

Support enterprise initiatives that enhance growth, retention, advisor experience, service quality, and member outcomes.

Work with Finance and business partners to align sales, retention, revenue, and investment priorities.

Collaborate with industry partners, consultants, and strategic distribution organizations to strengthen Manulife's position in the advisor marketplace.





Ensure advisor and client feedback is incorporated into business priorities, process improvements, and service enhancements.
**What You Will Bring**
Senior leadership experience in sales, distribution, relationship management, client service, or financial services leadership.

Solid understanding of advisor distribution, retirement solutions, plan sponsor needs, and market dynamics in Canada.

Demonstrated ability to deliver growth, retention, revenue outcomes, and service improvements on a scale.

Experience leading national teams, managing strategic partnerships, and influencing senior stakeholders.

Strong commercial, analytical, strategic planning, and execution capabilities.

Post-secondary education required; advanced business or financial services education/designations considered an asset.
**Key Leadership Behaviours:**
Lead change by creating energy, excitement, and momentum around New Ways of Working; building and sustaining a powerful sense of community.

Reflects a resilient delivery mind-set with a strong execution focus.

Embodies a customer-obsessed value system in all activities.

Reflects company values in all interactions; promotes a trusting and trusted environment.

Encourages and models kind, candid, and fact-based discussions that focus on problem resolution.

Seeks diverse views while also empowering decision makers.

Celebrates team success; empowers and motivates teams.

The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este),



orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Modalidades de Trabajo**
Híbrido
**Salario y beneficios**
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a
[email protected]
para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con
[email protected]
para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

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📌 Head of Sales & Service, Advisor Market (Toronto)
🏢 Manulife
📍 Toronto