The Director, Digital Program Management is responsible for leading the successful delivery of strategic digital transformation programs that advance Manulife's One Manulife vision.

This role will lead complex, multi-year programs that span business units, segments, and technology organizations, including initiatives such as Unified Canada, Digital Storefront (DSF), Shared Capabilities, and other enterprise customer experience transformation efforts.

The successful candidate will combine strategic leadership with hands-on execution.

They will operate comfortably with senior executives and business leaders while also diving into delivery details, resolving issues, managing dependencies, coordinating teams, and driving outcomes across large, cross-functional programs.
**Position Responsibilities:**
**_Program Leadership & Transformation Delivery_**
Lead large-scale digital transformation programs from initiation through execution, implementation, and business adoption.

Establish program vision, objectives, success measures, and strategic roadmaps aligned to enterprise priorities.

Develop and maintain integrated program plans across business, product, technology, operations, and vendor workstreams.

Ensure alignment on scope, timelines, milestones, dependencies, deliverables, and expected outcomes.

Drive accountability across multiple teams and stakeholder groups to achieve program objectives.

Partner with product, technology, and business leaders to ensure delivery remains aligned to strategic goals and customer outcomes.
**_Program & Project Management_**
Establish and oversee program governance structures, delivery frameworks, execution plans, and operating rhythms.

Manage complex interdependencies across multiple workstreams, products, and business units.

Coordinate planning activities, milestone reviews, readiness assessments, and delivery checkpoints.

Ensure clear ownership, decision-making processes, and escalation paths are in place.

Proactively identify, mitigate, and escalate risks, issues, and dependencies.

Oversee change governance and ensure organizational readiness activities are embedded within program plans.

Ensure adherence to enterprise delivery, governance, financial, reporting, ODF, and audit requirements.
**_Hands-On Delivery Leadership_**
Unlike a traditional Program Director role, this position is expected to actively engage in execution when required.

Responsibilities include: Building and maintaining integrated program plans.

Managing RAID logs and dependency tracking.

Facilitating working sessions, workshops, planning events, and executive reviews.

Driving issue resolution and removing delivery blockers.

Creating executive-ready status reports, presentations, and briefing materials.

Supporting roadmap, release, and milestone planning activities.

Partnering with Product Owners, Delivery Leads, and Scrum Masters to ensure execution remains on track.

Directly project managing high-priority workstreams during critical delivery periods.
**_Executive Stakeholder Management_**
Lead executive governance forums, steering committees, and transformation reviews.

Build strong relationships across business, technology, operations, and digital experience teams.

Manage stakeholder alignment across multiple segments, functions, and leadership teams.

Provide clear, concise executive communications on program progress, risks, dependencies, decisions, and outcomes.

Escalate issues requiring leadership intervention with context, options, and recommended paths forward.

Influence without authority to drive alignment and execution across matrixed organizations.




**_Strategic Partnership Across Business and Technology_**
Act as a key connector between Digital Experience, Product, Technology, Operations, and business stakeholders.

Build strong partnerships across GWAM, Canada Segment, Shared Capabilities, and Global teams.

Proactively identify and address gaps in delivery ownership, handoffs, decision-making, and execution.

Foster collaboration across functions to accelerate delivery and improve program outcomes.

Champion a One Manulife mindset by driving alignment, transparency, and shared accountability across teams.
**Required Qualifications:**
**_Experience_**
10+ years of experience leading complex digital transformation, program management, or technology delivery initiatives.

Proven experience delivering large-scale, cross-functional programs spanning business and technology organizations.

Experience leading customer-facing digital experience, platform modernization, or enterprise transformation initiatives.

Experience operating within large, highly matrixed organizations.

Bachelor's degree required; Master's degree (e.g., MBA or MS in a technical or business field) is a plus.
**_Skills & Capabilities_**
Exceptional program and project management expertise.

Strong analytical, problem-solving, and decision-making capabilities.

Advanced Power

Point, Excel, and executive storytelling skills.

Strong financial and delivery management discipline.

Ability to simplify complex problems into actionable plans.

Strong organizational and execution skills with attention to detail.
**_Communication & Influence_**
Excellent written and verbal communication skills.

Experience creating executive-level presentations, updates, and decision materials.

Proven ability to influence stakeholders at all levels of the organization.

Ability to navigate ambiguity and drive clarity and action.
**_Delivery & Ways of Working_**
Solid understanding of Agile delivery practices and product operating models.

Experience working with Jira, Rally, Confluence, and related delivery tools.

Familiarity with digital product development from discovery through delivery.
**Preferred Qualifications:**
PMP Certification is considered an asset.

Experience within financial services is an asset.
**_When you join our team:_**
We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.
#LI-Hybrid
_If you are applying to this role in Massachusetts, please note the salary range is $128,550 - $222,820_
_USD.

Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance_ .

The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .




**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Referenced Salary Location**
Toronto, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$125,100.00 CAD - $175,100.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a
[email protected]
para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con
[email protected]
para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Director, Digital Program Management (Waterloo)
🏢 Manulife
📍 Waterloo