The
**Director, Change Enablement,**
**Global Change Enablement CoE,**
will be reporting to the Head, Global Change Enablement.

They will be part of a global team with a mandate to accelerate a change-adaptive mindset as a core role skillset in Manulife's DNA.

This key role will help ensure everyone knows and owns their role in change by empowering colleagues with the learning, tools, resources, and community so they can better adapt to change that happens every day, and effectively rollout and sustain impactful transformation.

This is a critical role responsible for enabling change initiatives across the organization.

It involves leading and coaching project teams using structured methodologies, conducting impact and readiness assessments, and developing comprehensive Change Enablement strategies.

The Director will work closely with senior leadership, including ELT and GLT members, to ensure effective collaboration and manage relationships with Executive Sponsors.

This role is highly visible at the leadership level and demands outstanding leadership skills, including high emotional intelligence, stakeholder management, and the ability to influence and collaborate effectively.
**Position Responsibilities**
**Strategy Development:**
Collaborate with executive leadership to develop and implement transformation strategies that align with the organization's long-term goals.
**Project Leadership:**
Oversee and manage a portfolio of transformation projects, ensuring timely delivery and alignment with strategic objectives.
**Change Enablement:**
Lead transformation initiatives using structured methodologies, , conducting impact and readiness assessments at the leadership level and design communication strategies, ensuring successful adoption and implementation of new processes, systems, and cultural shifts.
**Stakeholder Engagement:**
Engage with key stakeholders across the organization to gather insights, build consensus, and drive transformation initiatives, empowering teams to deliver significant business outcomes, providing mentorship and fostering a collaborative work environment.
**Performance Measurement:**
Establish metrics and KPIs to track the progress and impact of transformation efforts, providing regular updates to executive leadership.
**Innovation Promotion:**
Foster a culture of innovation by identifying opportunities for improvement and encouraging creative solutions.
**Resource Management:**
Allocate resources effectively and efficiently to support transformation projects, including managing budgets and timelines.
**Risk Management:**
Identify potential risks to transformation initiatives and develop mitigation strategies to ensure successful outcomes.
**Learning & Development:**
Develop and deliver training programs to equip colleagues with the skills and knowledge to navigate transformation effectively, continuously improve transformation processes and stay informed about the latest trends and best practices.




**Required Qualifications**
5-7 years of experience in change enablement, or transformation work, with a proven track record of leading large-scale initiatives.

Solid understanding of change enablement methodologies, such as Kotter, Prosci ADKAR, or similar frameworks.
5+ years of experience working on the execution of large-scale initiatives or programs.

Excellent communication, collaboration, and relationship management skills.

Ability to quantitatively measure change readiness and track organizational awareness, understanding, and adoption over time.

Strong organizational, time management, and strategic planning skills, with the ability to prioritize and manage multiple initiatives effectively.

Six Sigma training and certification is an advantage.

Project Management training and certification is an advantage.

Prosci ADKAR certification and/or Certified Change Management Professional (CCMP) designation preferred.

Experience in global team environments and familiarity with project management tools and methodologies
Ability to travel if needed.

Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
**_When you join our team:_**
We'll empower you to learn and grow the career you want.

We'll recognize and support you in a adaptable environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.
#LI-Hybrid
The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo,



sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Referenced Salary Location**
Toronto, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$145,130.00 CAD - $195,130.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a
[email protected]
para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con
[email protected]
para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Director, Change Enablement, Global Change Enablement CoE (Toronto)
🏢 Manulife
📍 Toronto