Client Services Facilitator - Access & Flow
Category Administrative and Clerical
Req Number ADM-26-00014
Open Date 9/3/2026
Number of Openings 1
Department Appointment Services
Work type Temporary Full time
Salary band Band C ($28.89 - $36.10/hr)
FTE 1.0
Posting Close Date 09/17/2026
Description
Holland Bloorview Kids Rehabilitation Hospital is Canada's hospital for children and youth with disabilities and developmental differences.

Serving more than 9,000 families annually through inpatient and outpatient programs and services, our teams are helping to shape the future of pediatric disability care.

As a top 40 Canadian research hospital and academic hospital fully affiliated with the University of Toronto, Holland Bloorview integrates care, teaching, research and scholarship to advance practice and improve the lives of children and youth with disabilities and developmental differences.

All clinical staff are expected to contribute to the academic agenda through one or more of the following activities: supervising students, teaching, academic service, scholarship and/or research.

Holland Bloorview has achieved 100 per cent in four successive surveys by Accreditation Canada, an unprecedented achievement in safety.

We are also proud to be recognized among Greater Toronto's Top Employers, Canada's Top Employers for Young People and Canada's Best Diversity Employers.

Here, you will find an inspiring, inclusive, cutting-edge and collaborative work environment, competitive compensation and benefits, and programs that support ongoing learning, qualified growth and well-being, so you can do meaningful work while continuing to grow your career.

We're daring to create a world where all youth and children belong.

Join us!
**Position Summary**
The Client Services Facilitator is a member of the Appointment Services team.

This team is responsible for processing referrals, scheduling clinical appointments, registering clients and maintaining accurate health records.
**Key Responsibilities:**
These responsibilities are reflective of the job functions of the entire team.

Individuals on the team typically will be trained in all functions, but have a primary responsibility from within the below sub functions.
**Scheduling**
Schedule new, cancelled,



rebooked and follow up appointments in Meditech Information System
Respond to all inquiries related to client appointments, both in person and on the telephone
Maintain ongoing communication with clinical teams and clients / families regarding coordination of appointments
Prepare acceptance letters/ information packages for parents/clients/guardians
**Referral Management:**
Review and process internal and external referrals
Enter referral data / waitlist information into Meditech Information System
Oversee and monitor referral process from receipt of referral to first booked appointment
Send out acknowledgement letters to parents/clients/guardians and referring physicians
**Registration:**
Greet, register and provide directions to clients attending in office appointments
Register clients attending after hours or off-site appointments
Verify and update client information in the electronic record
In addition: Conduct quality assurance audits
Participate in quality improvement initiatives, support the maintenance of a safe and healthy work workplace and advance a culture of client/patient safety through work and daily practices
Other duties as assigned
Hours of work are 7.5 hours per day within business hours of 8:00am-4:30pm as required [e.g. 8:30-4:30pm].

The position is required to be on-site 5x/ week.
**Qualifications**
Community College diploma
Medical Office Administration preferred
Previous Meditech software scheduling experience an asset
Minimum two years administrative or scheduling experience in a health care environment
Superior verbal, written and listening communication skills
Excellent coordination and time-management skills
Tact, diplomacy, a professional demeanor and willingness to assist others
Discretion and understanding of requirements related to privacy, security and confidentiality of information in a health care setting
Well-developed problem solving,



customer relations, telephone etiquette and organizational skills
Ability to prioritize and complete tasks accurately in a busy work environment with ambient noise and frequent interruptions
Demonstrated ability to work effectively in both a team environment & independently
Willingness to work collaboratively with others
Proficient keyboarding skills, minimum of 55 words per minute
About the Organization Holland Bloorview Kids Rehabilitation Hospital creates a world of possibility by supporting children and youth with disabilities, medical complexity, illness and injury.

All of our work is guided by our strategic plan, Transformative Care, Inclusive World: Holland Bloorview 2030.

The plan: https://strategicplan.hollandbloorview.ca/
To get a glimpse as to who Holland Bloorview is, we invite you to watch the Together We Dare.

Video: https://www.youtube.com/watch?v=d3c-FszREUk
Holland Bloorview is committed to fostering a climate of inclusion, diversity, equity accessibility, and anti-racism (IDEAA).

This commitment is central to, and mutually supportive of, our research excellence mandate.

We welcome and respect the diversity of all members of our community and we seek to create an inclusive culture for our clients, families, research scientists, staff, participants, trainees, volunteers, trustees, and partners.

To help in our journey towards fully reflecting the communities we partner with, we welcome and encourage applications from Black individuals and other racialized persons, Indigenous Peoples, women, persons with disabilities, LGBTQI2SA+ persons, and others who may contribute to further diversification of ideas within our community.

Holland Bloorview is committed to fair assessment of a candidate's abilities, and consideration for diversity of thought, method, and experience, including non-traditional career paths.

In accordance with the Accessibility for Ontarians with Disabilities Act, accommodation will be provided throughout the recruitment process to applicants with disabilities.

Please notify us of any accommodations that you require by contacting [email protected] or (phone hidden).

This position is currently accepting applications.

📌 Client Services Facilitator - Access & Flow (Toronto)
🏢 Holland Bloorview
📍 Toronto