Join Cognizant as a Technical Analyst in Mississauga, Ontario, and ensure the performance of essential applications. Provide production support, manage incidents, and collaborate for continuous service enhancement.
This onsite position focuses on the stability and availability of enterprise applications while working with the Cloud Infrastructure and Security team. You will take charge of monitoring, troubleshooting, and maintaining ITSM processes to ensure productive operations. Your role may involve working closely with diverse teams to restore services during incidents and plan for disaster recovery.
Key Responsibilities:
• Support Level 2 production for enterprise applications
• Monitor and optimize application performance




• Oversee ITSM functions like Change Management
• Manage and troubleshoot batch jobs effectively
• Lead root cause analysis initiatives for issues
Requirements:
• 2+ years' experience in IBM Mainframe support
• Background in ZEKE Scheduler or automation tools
• Familiarity with ITSM processes
• Skilled in SQL for operational support
• Exceptional communication and teamwork abilities
Leverage your skills in application support and ITSM to ensure operational excellence in this rewarding role.
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📌 Cognizant Technical Analyst Role (Mississauga)
🏢 Cognizant
📍 Mississauga