The Welcome Desk Administrator provides support for YWCA’s Hub facility reception (Welcome Desk), organizational administrative support and day-to-day customer relations. This role is the face of the YWCA Hub facility and creates an environment of professionalism, customer service, community, guest and participant support. This is a full-time position working 37.5 hours per week, generally Monday to Friday from 8:00 a.M. to 4:00 p.M.. Occasional evening and weekend work may be required. This role is primarily office-based at the YWCA Hub. What We Offer Truly rewarding work; contribute to lasting, positive change for individuals and our community A supportive team environment and opportunities for professional development Comprehensive benefits including an employee assistance plan Paid time off (for eligible roles; prorated based on startdate) includes: 3 weeks of paid vacation 6 personal days 12 sick days A paid day off to celebrate your birthday What You'll Do Demonstrates exceptional customer service and service delivery at all times, supporting the day-to-day operations of the YWCA Calgary Hub facility Support program participants, visitors, fitness members,



rental customers, employees and volunteers in person, on the phone or through email Create a welcoming experience and provideaccurate,timely, professional and consistent information that meets current processes of YWCA Hub Welcome Desk and all program and support areas Respond to and direct phone calls and service requests received by YWCA in a courteous, qualified manner, while respecting diversity, confidentiality, and privacy Maintain a current understanding of programs and services provided by YWCA Calgary and be able to provide accurate information for all enquiries Receive and sort mail, ensuring appropriate teams or individuals are notified of all deliveries in line with YWCA processes With the support of Sr. Community Engagement Coordinator and working collaboratively with Communication Administrator ensure effective use of all systems that support operations of YWCA Hub welcome desk, community spaces and Fitness Centre Support member management activities including new member setup,

📌 Welcome Desk Administrator (Calgary)
🏢 YWCA Calgary
📍 Calgary