Join as a Strategic Director for IT Service Delivery in underwriting, spearheading digital transformation and efficiency improvements. Collaborate across teams to foster innovation in a adaptable work environment.

In this leadership position, you will oversee the evolution of IT services, managing projects that align with critical business functions. Your background in vendor management and AI implementation will be vital as you seek to enhance operational quality and service delivery. With years of experience, your role will have a significant influence on driving modernization initiatives.

Key Responsibilities:
• Lead strategic initiative execution with clear roadmaps
• Foster processes that enhance accountability and predictability




• Utilize KPIs to drive continuous performance improvements
• Develop AI solutions for operational enhancements
• Manage IT partnerships to ensure deliverable quality

Requirements:
• Minimum 15 years of IT program management experience
• Bachelor’s degree in Computer Science or similar
• Recognized leadership in technology adaptations
• Proficient in driving metrics-based performance
• Fluent in both French and English for effective communication

Lead the next wave of innovation and delivery excellence in IT service management.
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📌 Strategic Director, IT Service Delivery (Quebec City)
🏢 iA Financial Group (Industrial Alliance)
📍 Quebec City