Enhance goeasy's quality assurance initiatives as a Senior Manager located in Mississauga. Spearhead a tech-savvy QA program dedicated to improving customer experiences daily.

This leadership role demands a proven track record in quality assurance and the development of improvement strategies. You'll be at the forefront of creating data-driven insights and coaching teams to maintain excellence across operations like sales and customer service. Drive a culture of problem solving and accountability.

Key Responsibilities:
• Develop and implement a comprehensive QA strategy across operations
• Establish QA governance frameworks and performance metrics
• Coach and manage a team of QA professionals
• Integrate AI tools for enhanced monitoring and insights
• Present data analytics to stakeholders for informed decisions

Requirements:
• 5 to 10 years in quality assurance or related fields
• Previous experience scaling QA frameworks
• Strong skills in data analysis and BI tools
• Excellent communication and leadership abilities
• Financial industry experience preferred

Be a pivotal force in goeasy's journey to quality excellence through cutting-edge practices.
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📌 Lead QA Manager at goeasy (Ontario)
🏢 goeasy
📍 Ontario