The AWS Support team is seeking an Enterprise Support Manager that enjoys solving problems, working with customers, and who has a background from a variety of different fields.
If you have experience leading teams responsible for building or managing full application stacks from the system (Linux or Windows) up through a custom application, managing part of a network from layer 3 and higher, or web-related programming that includes the consumption of web services, we'd like to talk with you.
Open to traveling up to 25%.
Responsibilities Lead and manage a technical support team responsible for full application stack environments including Linux, Windows, and custom applications
Engage directly with senior enterprise stakeholders at the VP and C-level, building strong, trust-based relationships
Oversee network support spanning Layer 3 and higher, as well as web-related programming and web services consumption
Drive process improvements to enhance the quality and efficiency of technical support delivery
Travel to customer sites and AWS locations as needed, up to 25% of the time
Mentor and develop team members through knowledge sharing and career growth initiatives
Collaborate cross-functionally with engineering, sales,



and account teams to resolve complex customer issues
Basic Qualifications 4+ years of technical team management experience
5+ years of direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
Experience working with enterprise software companies
Preferred Qualifications Experience driving projects to improve support-related processes and technical support
Experience in systems administration, network engineering, or software development engineering
Experience in technical account management, business relationship management, or consulting
Experience with AWS services or other cloud offerings
Benefits Base salary range: $141,900 – $236,900 CAD annually. Package may include sign-on payments and restricted stock units (RSUs). Perks include health insurance (medical, dental, vision, prescription, basic life and AD&D;), RRSP, DPSP, paid time off, and health and well-being resources.
4+ years of technical team management experience
5+ years of direct customer engagement with senior executives (VP and C-level)
experience working with enterprise software companies

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📌 Enterprise Support Manager (British Columbia)
🏢 Amazon Web Services
📍 British Columbia