Lead operational excellence across multiple sites as the Senior Operations Manager. Emphasizing customer experience and profitability, this role demands strategic oversight and effective team management.

As a pivotal member reporting to the COO, you will drive performance across various locations by providing leadership to site Operation Managers. This position requires a focus on operational strategy, performance metrics, and compliance, all while fostering a culture of accountability and collaboration among teams.

Key Responsibilities:
• Serve as liaison between operations and executive leadership
• Provide direction and coaching to site Operation Managers
• Develop strategies for efficiency and revenue growth




• Monitor metrics like attendance and customer satisfaction
• Ensure compliance with regulatory and operational standards

Requirements:
• Minimum 5 years in management or higher
• Solid leadership and analytical capabilities
• Proven success in operational excellence and profitability
• Experience with workforce optimization and scheduling
• Ability to collaborate effectively across departments

Drive operational success and elevate customer experiences through impactful leadership in this Senior Operations Manager role.
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📌 Operations Manager for Multiple Locations (Ontario)
🏢 Socket.dev
📍 Ontario