Take on a pivotal role as an IT Analyst I at Health Shared Services, providing support for key applications like PeopleSoft and Taleo. Experience a hybrid work model in Alberta.

As part of the Provincial Workforce Systems Technology team, your responsibilities include coordinating with various teams, managing user access requests, and troubleshooting software issues. You will also interpret organizational strategies to guide technological implementations, ensuring best practices are applied effectively to improve service delivery.

Key Responsibilities:
• Support applications and troubleshoot issues effectively
• Manage IT tickets through ServiceNow and triage requests
• Collaborate with teams like HR Shared Services and e-Records




• Enhance user roles and permissions for critical systems
• Adapt to changing priorities and lead projects independently

Requirements:
• Diploma in Information Technology or equivalent experience
• At least 1 year of experience in IT ticket management
• Proven ability in SQL and reporting using Power-BI
• Robust communication and organizational abilities
• Experience with service management systems such as ServiceNow

Contribute to the success of Health Shared Services by enhancing technology solutions in your role as IT Analyst I.
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📌 Health Shared Services IT Analyst Role (Alberta)
🏢 Alberta Health Services
📍 Alberta