Service multiple customer locations on a designated route
Receive and stock purchased products at designated customer locations
Scan orders as inventory is depleted to maintain proper stocking levels
Ensure inventory locations are properly labeled and quantities are accurate
Resolve customer problems promptly and accurately according to Grainger policy and procedure
Comply with Grainger and facility safety and inspection requirements
Meet defined KPIs
Perform machine break/fix activities at customer sites
Plan and execute customer inventory projects
Collect accurate inventory information to support KeepStock implementation
Assist with staging, labeling, and organizing products at customer sites
Complete product relocation and discontinuation processes
Travel as required
Perform assigned branch responsibilities
Generate new orders by identifying additional product needs and spot-buy opportunities
Execute the onsite service component of account strategies
Work with sales partners to improve customer experience and increase business
Requirements High School Diploma/GED
3+ years experience in customer service/selling (i.e., Retail / telephone / warehouse) environment
Self-motivated, with high energy and dedication to customer service and sales growth
Must be comfortable on daily use of technology
Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners
Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger’s Core Value Proposition
Ability to handle various technical and operational issues




Ability to operate in a rapidly changing environment
Excellent verbal and written communication skills
Background checks and drug screening may be required
May be required to use a personal vehicle for transportation with valid insurance meeting Grainger’s standards
May be required to attend customer sites and wear required personal protective equipment (PPE), including potentially a hard hat and steel-toed safety boots
May be required to meet clean-shaven or trimmed facial-hair requirements for N95 or other close-fitted PPE
May be required to submit to customer alcohol and drug screening procedures for onsite access
Core Competencies Demonstrates strong customer service and sales growth capabilities while effectively managing inventory and operational tasks. Proficient in problem-solving and collaboration within a dynamic environment, ensuring compliance with safety and procedural standards.
Highest-signal resume keywords Customer Service Experience
Inventory Management
Problem-Solving Skills
Collaboration Skills
Sales Growth
ATS Optimization Keywords Hard Skills Inventory Scanning
Machine Break/Fix Activities
Product Staging
Product Labeling
Order Generation
KPI Achievement
Technical Issue Resolution
Operational Compliance
Soft Skills Self-Motivated
Excellent Communication Skills
Tact and Diplomacy
Certifications & Qualifications High School Diploma/GED
Industry Keywords Grainger Policy
Customer Experience
Retail Environment
Warehouse Workplace
Tools & Technologies Technology Utilization
Personal Protective Equipment (PPE)

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📌 Field Operations Associate II (Alberta)
🏢 Jobtailor
📍 Alberta