Senior Director - People Experience Delivery | Contract until January 2028 Business Unit: Store Support Centre (SSC)
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
about this team The People Solutions team is up to big things. We are here to design and deliver a connected people experience, making every service simple, consistent, and built to scale. Together, we make it easier for our employees and leaders to do their best work, every day. Within People Solutions, the People Experience Delivery “PEX” team is at the heart of this vision – delivering seamless P&C; experiences that give lululemon’s workforce clarity, confidence and time back, enabling proactive enablement and trust in P&C; across the people journey.
what you’ll do The Senior Director, People Experience Delivery is accountable for delivering a high-performing, scalable, and employee-centric People & Culture (P&C;) service experience while leading the continued evolution of lululemon's P&C; service delivery model.
This role provides strategic and operational leadership for Tier 0/1 service delivery, including employee and leader support channels, intake and orchestration, knowledge management, quality assurance, reporting and insights, workforce transition delivery, and vendor readiness/governance. The role ensures employees and leaders receive fast, accurate, and empathetic support while driving continuous improvement, operational excellence, and service transformation.
As a key leader within the People Solutions organization, this role also plays a critical role in advancing the broader P&C; Evolution roadmap, partnering across Centres of Excellence, People Business Partners, Technology, and external partners to modernize service delivery capabilities and improve the employee experience.
core responsibilities Service Delivery Leadership Accountable for Tier 0/1 service delivery performance, employee experience, operational excellence, and service continuity.
Oversee service channels, intake, triage, orchestration, and executive support services.
Establish and monitor service metrics, quality standards, and governance routines.
Service Delivery Transformation Lead the evolution of lululemon's People Solutions operating model, balancing employee experience, scalability, operational effectiveness, and cost.
Drive process improvement, service simplification, and capability development across the service delivery ecosystem.




Partner with internal and external stakeholders to deliver transformation priorities and future‑state capabilities.
Workforce & Change Delivery Lead the service delivery components of workforce transitions, organizational changes, and operating model initiatives.
Ensure readiness, effective implementation, and hyper‑care support while minimizing disruption to employees and leaders.
Knowledge, Insights & Quality Govern knowledge management, reporting, and quality assurance practices to drive consistency, transparency, and continuous improvement.
Leverage operational insights and employee feedback to reduce service friction and improve outcomes.
Lead vendor readiness activities and governance processes to support scalable service delivery.
Oversee transition planning, performance management, and continuous improvement with external partners, as applicable.
Serve as a strategic partner to People Solutions leadership and key stakeholders across P&C.;
Provide executive reporting, recommendations, and decision support related to service health, transformation progress, and operational risk.
qualifications 10+ years of leadership experience in HR service delivery, shared services, operations, consulting, transformation, or a related field.
Proven experience leading complex cross‑functional initiatives, operating model transformations, or large‑scale change programs.
Strong ability to balance strategic thinking with operational execution in a fast‑paced environment.
Strong change leadership and stakeholder management skills.
Passionate about creating exceptional employee and leader experiences.
Experience using data and insights to inform decisions, prioritize improvements, and influence stakeholders.
Exceptional relationship‑building, communication, and leadership capabilities.
Experience working with HR technologies, service management platforms, or vendor partnerships is an asset.
Additional Notes Authorization to work in Canada is required for this role.
Compensation and Advantages Package lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. The typical hiring range for this position is from $202,700 – $266,100 annually ; the base pay offered is based on market location and may vary depending on job‑related knowledge, skills, experience, and internal equity. As part of our total rewards offering.
At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing,



and personal growth:
Extended health and dental benefits, and mental health plans
Paid time off
Savings and retirement plan matching
Parenthood top‑up
Extensive catalog of development course offerings
People networks, mentorship programs, and leadership series (to name a few)
Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
workplace arrangement This role is classified as In‑Person under our SSC Workplace Policy:
In‑Person
In‑person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at [email protected] . In your email, please include the position title, the location of the position and the nature of your request.
The use of AI tools, including but not limited to ChatGPT, Microsoft Copilot, Gemini, DeepSeek, or any other AI‑assisted software, is strictly prohibited during the interview process. This includes, AI‑generated responses, content creation, or any form of automated assistance in live interviews, case studies, technical assessments, or written submissions.
At lululemon, we are committed to privacy, integrity, transparency, and ethical hiring practices. Our commitment to responsible AI ensures that proprietary information is protected and that all hiring decisions are based on an individual’s own skills, judgment, and expertise without AI assistance. Any use of AI during the interview process will result in immediate disqualification. lululemon reserves the right to use AI detection tools to verify the authenticity of candidate responses.

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📌 Senior Director - People Experience Delivery | Contract until January 2028 (British Columbia)
🏢 lululemon athletica
📍 British Columbia