Join Dayforce as a Strategic Customer Success Manager to drive exceptional client relationships and outcomes in the HCM space. This role requires a solid focus on customer retention and advocacy, ensuring long-term success.
In this pivotal position, you'll work closely with enterprise-level customers, fostering collaboration and innovation to maximize Dayforce solutions. Your expertise will guide clients in achieving measurable business outcomes while mentoring team members to enhance the overall customer success practice.
Key Responsibilities:
• Lead strategic success planning across complex accounts
• Conduct value realization reviews and executive presentations
• Drive renewal strategies and customer lifecycle management
• Develop success stories for executive advocates
• Influence commercial strategy and account growth plans
Requirements:
• 7+ years in customer success or similar roles
• Deep understanding of SaaS and retention strategies
• Strong business acumen and negotiation skills
• Proven ability to manage complex stakeholder relationships
• Experience with customer success platforms like ChurnZero
Shape successful client journeys as you leverage your expertise in this key role at Dayforce.
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