Join iA Financial Group as an Assistant Director for Disability Services to lead the Specialized Services team and enhance operational performance and service excellence in a hybrid setup.

This role requires a visionary leader capable of driving continuous improvement and effectively managing a team of disability specialists. Your contributions will focus on optimizing service delivery, improving client outcomes, and ensuring high-quality standards in compliance with national regulations.

Key Responsibilities:
• Guide and develop disability claim specialists to improve processes
• Cultivate a high-performance culture within the team
• Identify opportunities for innovative solutions and technology adoption




• Oversee performance evaluations and HR activities
• Ensure compliance with industry standards and best practices

Requirements:
• Experienced in disability claims management
• Bachelor’s degree or extensive experience (10+ years)
• Robust collaborative and leadership skills
• Proficient in data-driven decision-making
• Advanced French communication required

Lead transformational change and ensure service excellence in disability management at iA Financial Group.
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📌 Assistant Director for Disability Services (Ontario)
🏢 iA Financial Group (Industrial Alliance)
📍 Ontario